Orders can be placed online via the website, by email to karen@baxtermurray.co.uk or by phone on 0044(0)28 9047 1310.

Please remember to give the delivery address with a contact name and telephone number. If the invoice address is different or you work with purchase orders please also include these details. All prices are quoted in pounds sterling and are subject to vat at the current rate. All goods are firm sale only.

We will always aim to deliver on your requested date but would ask that your order and artwork be confirmed a minimum of two weeks prior to dispatch. Allow three weeks for a bespoke item.

If you need your order in a hurry give us a call and we'll try to accommodate you!

Delivery is free on all orders in excess of 750 lollipops or £250.00 within Northern Ireland, Republic of Ireland and Great Britain. Delivery for smaller orders is £13.00 + vat. For all other delivery destinations please call for a quotation.

All chocolates will be dispatched in the necessary protective packaging to ensure they arrive safely.

For account customers our terms are strictly 30 days from date of invoice.

All other orders must be paid in full prior to dispatch. We can accept payment by BACS, cheque, credit (MasterCard/Visa) or debit card. Credit and debit card payments incur a 2% fee.

Where relevant all prices are inclusive of bespoke mould set-up and personalised print. Bespoke moulds and personalised prints are produced from customer supplied 'print ready artwork.'

To achieve the best quality moulds and personalised prints, please send artwork files in PDF or EPS files that have a resolution of at least 300 dpi and are a minimum size of 10x10 cms.

We can supply artwork templates for all lollipop cards, bar wrappers and truffle boxes that are available in our chocolate shop. Please call for details.

All artwork supplied must be based as CMYK.

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to follow it with Parcel Force.

We cannot refund or replace lost items until at least 20 working days after the date of despatch this is when Parcel Force class items as being lost.

Baxter Murray Creative Chocolate cannot be held responsible for goods that are lost or delayed in transit.

We have created this privacy statement in order to demonstrate our firm commitment to privacy.

When you shop through www.baxtermurray.co.uk, we collect your name, mailing address, e-mail address and credit card details, these details are used for delivery and billing purposes. We may send you information about our products as part of our customer service. Please notify us by e-mail if you do not want to receive such communications.

We do not share any personal information with any third parties nor do we use any personal information for purposes beyond those stated here.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such websites.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information on this site.

We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, you can be ensured that it will be dealt with promptly.